Delivery Queries

Corporate Order
  • Local ready stock -Standard lead time will be 10-14days after order confirmation.
  • Urgent delivery, it takes 4-5days and urgent fee maybe applied.
  • Indent from overseas -It is subjected to item purchase, usually lead time will be 4-5weeks by sea shipment, 3-4 weeks by air shipment.

Members’ Gifts Redemption
  • The redemption product will be arranged and delivered within a week after you have submitted the request via the website. The tracking number will be given to check the status.

Problems with the products

Printing or products’ faulty issues
  • If the issues caused by us, we will provide the solution either discount for faulty pieces, replacement or cancel the order with our best effort which meet the customer needs.

Member Rewards & Redemptions

You can check online your rewards and redemptions
  • Membership rewards are available online, anytime. View your ‘Rewards and Redemptions” by signing in to our website.

Membership term & condition
  • The membership will only be expired automatically if there is no any purchase in 2 years from the date of member registration.
  • Upon the membership expired, the redemption point will be forfeited at the same time.

My Account Online
  • You can change your account’s email address and other detail online
  • Update your email address and other details by signing in to My Account on our website

Your Feedbacks

Please write us your feedbacks
  • If you can’t get any info from FAQ, you can write us an enquiry here for further assistance.
  • Feedbacks and comments always welcomed to help us for improvement.